# Privacy Policy ### 1. Introduction TA Quant ("TA," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Terminal, TA Quant, and TA Syndicate (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services. We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy. *** ### 2. Information We Collect We collect various types of information to provide, maintain, and improve our Services. The information we collect falls into the following categories: #### 2.1 Information You Provide Directly Account Registration Information: When you create an account with TA Quant, we collect information such as your name, email address, username, password, country of residence, and phone number (optional). For enterprise accounts, we may also collect company name, business address, and tax identification information. Payment Information: When you subscribe to our paid services, we collect payment information including credit card details, billing address, and transaction history. Payment processing is handled by third-party payment processors, and we do not directly store full credit card numbers on our servers. Exchange API Credentials: To provide trading functionality through Terminal and TA Quant, you provide API keys and secret keys from cryptocurrency exchanges. These credentials are encrypted and stored securely in our systems. Trading Preferences and Settings: We collect information about your trading preferences, risk parameters, strategy selections, alert configurations, and other customization settings you establish within our Services. Communications: When you contact our support team, participate in surveys, or communicate with us through email, chat, or other channels, we collect the content of those communications along with any additional information you choose to provide. KYC/Verification Documents: For certain account types or jurisdictions, we may collect identity verification documents such as government-issued identification, proof of address, or business registration documents to comply with regulatory requirements. #### 2.2 Information Collected Automatically Usage Data: We automatically collect information about how you interact with our Services, including features accessed, pages viewed, time spent on pages, links clicked, trading actions initiated, strategies deployed, and navigation paths through our platform. Device Information: We collect information about the devices you use to access our Services, including device type, operating system, browser type and version, unique device identifiers, IP address, mobile network information, and device settings. Location Information: We collect general location information based on your IP address to comply with regulatory requirements and provide localized services. We do not collect precise GPS location data unless you explicitly grant permission through mobile applications. Trading Data: We collect data related to your trading activities, including orders placed, trades executed, portfolio performance, strategy performance, risk metrics, and account balances across connected exchanges. This data is used to provide analytics, reporting, and to improve our Services. Log Data: Our servers automatically record information created by your use of the Services, including server logs, error reports, API calls, timestamps, and system performance data. #### 2.3 Information from Third Parties Exchange Data: When you connect your cryptocurrency exchange accounts to our Services, we receive trading data, account balances, order history, and transaction information directly from those exchanges through their APIs. Blockchain Data: For certain features, we may collect publicly available blockchain transaction data associated with wallet addresses you provide or use within our Services. Analytics Providers: We use third-party analytics services that may collect information about your use of our Services and other websites or applications. These services use cookies and similar technologies to collect this information. Marketing Partners: If you arrive at our Services through a referral link, affiliate program, or marketing campaign, we may receive information about the source of your referral and campaign identifiers. #### 2.4 Cookies and Similar Technologies We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities and to recognize you across different services and devices. Cookies are small data files stored on your device that help us improve our Services and your experience. Essential Cookies: These cookies are necessary for the Services to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility. Analytics Cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. We use this data to improve our Services and user experience. Preference Cookies: These cookies allow our Services to remember information that changes the way the Services behave or look, such as your preferred language, region, or display settings. Marketing Cookies: These cookies are used to track visitors across websites and deliver more relevant advertising. They may be set by us or by third-party advertising partners with our permission. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. *** ### 3. How We Use Your Information We use the information we collect for the following purposes: #### 3.1 Service Delivery and Operations Providing Core Services: We use your information to operate and provide Terminal, TA Quant, and TA Syndicate, including executing trades, delivering trading signals, processing automation rules, displaying analytics, and managing marketing campaigns. Account Management: We use your information to create and manage your account, authenticate your identity, process payments, handle billing, and provide customer support. Trading Execution: We use your exchange API credentials and trading preferences to execute trades on your behalf according to your instructions, deploy automated strategies, and manage risk parameters. Performance Analytics: We use your trading data to calculate and display performance metrics, generate reports, track strategy effectiveness, and provide portfolio analytics. #### 3.2 Service Improvement and Development Platform Optimization: We analyze usage patterns, feature adoption, and user feedback to identify areas for improvement, optimize platform performance, and enhance user experience. New Feature Development: We use aggregated and anonymized data to develop new features, trading strategies, analytical tools, and services that benefit our user community. Quality Assurance: We use information collected through logs and error reports to identify and fix bugs, address technical issues, and ensure the reliability and security of our Services. Machine Learning and AI: We use trading data and market information to train and improve our AI-driven trading strategies, signal generation algorithms, and predictive models. All data used for these purposes is anonymized and aggregated. #### 3.3 Communication and Support Customer Support: We use your contact information and communication history to respond to your inquiries, resolve issues, and provide technical assistance. Service Notifications: We send you important information about your account, including security alerts, payment confirmations, strategy performance updates, system maintenance notifications, and changes to our Terms of Service or Privacy Policy. Educational Content: With your consent, we may send you educational materials, trading insights, market analysis, and tips for using our Services more effectively. Marketing Communications: With your consent, we may send you promotional materials, product announcements, special offers, and newsletters. You can opt out of marketing communications at any time. #### 3.4 Security and Fraud Prevention Account Security: We use your information to verify your identity, detect and prevent unauthorized access, monitor for suspicious activity, and protect against fraud, abuse, and security threats. Compliance Monitoring: We analyze trading patterns and account activity to detect potential market manipulation, wash trading, or other prohibited activities that violate our Terms of Service or applicable regulations. Risk Management: We use trading data and account information to assess and manage risks associated with automated trading, large volume transactions, and platform usage. #### 3.5 Legal Compliance and Protection Regulatory Compliance: We use and disclose your information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Rights Protection: We may use your information to enforce our Terms of Service, protect our rights and property, investigate violations, and defend against legal claims. Audit and Reporting: We maintain records and generate reports as required by law, regulatory authorities, or our internal compliance procedures. #### 3.6 Aggregated and Anonymized Data We create aggregated, anonymized, or de-identified data from the information we collect. This data cannot be used to identify you personally and may be used for any purpose, including: * Publishing market research and industry reports * Sharing trading volume statistics and platform metrics * Conducting internal research and analysis * Improving algorithmic trading strategies * Benchmarking performance across the platform *** ### 4. How We Share Your Information We do not sell your personal information to third parties. However, we may share your information in the following circumstances: #### 4.1 Service Providers and Partners Third-Party Service Providers: We share information with trusted third-party service providers who perform services on our behalf, including payment processing, data storage, hosting, analytics, customer support, email delivery, and marketing automation. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Exchange Partners: We share your API credentials and trading instructions with cryptocurrency exchanges to execute trades and retrieve account information on your behalf. We only share the minimum information necessary to provide the requested functionality. Technology Infrastructure: We use cloud service providers, database management systems, and content delivery networks to store and process your data. These providers maintain robust security measures to protect your information. #### 4.2 Business Transactions In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our Services before your information becomes subject to a different privacy policy. #### 4.3 Legal Requirements and Protection Legal Obligations: We may disclose your information when required by law, regulation, legal process, or governmental request, including responses to court orders, subpoenas, or regulatory inquiries. Rights and Safety Protection: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public. This includes exchanging information with law enforcement, regulatory authorities, or other organizations for fraud prevention, security purposes, or investigation of violations. Enforcement: We may disclose information to enforce our Terms of Service, investigate potential violations, or take action regarding suspected illegal activities or security threats. #### 4.4 With Your Consent We may share your information with third parties when you explicitly provide consent or direct us to do so. For example, if you choose to participate in a third-party integration, trading competition, or partner program, we will share relevant information with those parties as necessary. #### 4.5 Public Information Certain information may be made publicly available by design: TA Syndicate Campaigns: If you participate in trading competitions or KOL activations through TA Syndicate, certain performance metrics, rankings, or participation data may be publicly displayed as part of the campaign mechanics. Community Features: If we offer forums, leaderboards, or social trading features in the future, information you choose to share through these features will be publicly visible to other users. #### 4.6 Aggregated and Anonymized Data We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This includes aggregate trading volume statistics, platform usage metrics, and market insights. *** ### 5. Data Security We implement comprehensive security measures to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. #### 5.1 Technical Safeguards Encryption: We use industry-standard encryption protocols (AES-256) to protect sensitive data at rest and TLS/SSL encryption for data in transit. All API keys, passwords, and payment information are encrypted using strong cryptographic algorithms. Access Controls: We implement strict access controls and authentication mechanisms, including multi-factor authentication (MFA), role-based access control (RBAC), and the principle of least privilege to ensure that only authorized personnel can access sensitive systems and data. Network Security: We employ firewalls, intrusion detection systems, DDoS protection, and network segmentation to protect our infrastructure from external threats and unauthorized access. Secure Development: We follow secure coding practices, conduct regular code reviews, perform security testing, and use automated tools to identify and remediate vulnerabilities in our applications. #### 5.2 Organizational Safeguards Employee Training: We train our employees on data protection principles, security best practices, and their obligations under this Privacy Policy and applicable laws. Confidentiality Agreements: All employees, contractors, and service providers with access to personal information are bound by confidentiality agreements and are subject to disciplinary action if they violate privacy and security policies. Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches or data incidents. In the event of a breach that affects your personal information, we will notify you and relevant authorities as required by law. #### 5.3 Ongoing Security Measures Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems. Compliance Programs: We work toward compliance with industry standards and frameworks such as SOC 2, ISO 27001, and GDPR to ensure our security practices meet recognized benchmarks. Third-Party Assessments: We engage independent security experts to assess our security posture and provide recommendations for improvement. #### 5.4 Your Security Responsibilities While we implement robust security measures, you also play a crucial role in protecting your account: * Use strong, unique passwords and enable multi-factor authentication * Keep your login credentials confidential and do not share them with others * Regularly review your account activity and report suspicious behavior immediately * Use API keys with minimum necessary permissions (avoid withdrawal permissions when possible) * Keep your devices and software up to date with the latest security patches * Be cautious of phishing attempts and verify the authenticity of communications claiming to be from TA Quant *** ### 6. Data Retention We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. #### 6.1 Active Accounts For active accounts, we retain your personal information, trading data, and usage history for the duration of your relationship with us and for a reasonable period thereafter to maintain records, provide support, and comply with regulatory requirements. #### 6.2 Closed Accounts When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required or permitted to retain it for longer periods to: * Comply with legal, tax, accounting, or regulatory requirements * Resolve disputes or enforce our Terms of Service * Prevent fraud and maintain security * Complete transactions or fulfill obligations that were initiated while your account was active #### 6.3 Specific Retention Periods Transaction Records: Financial transaction records are retained for at least 7 years to comply with tax and accounting regulations. Trading Data: Historical trading data may be retained in anonymized form indefinitely for analytical and research purposes. Communications: Support communications and correspondence may be retained for up to 3 years for quality assurance and dispute resolution purposes. Security Logs: System logs and security monitoring data are typically retained for 1-2 years depending on the nature of the data and regulatory requirements. #### 6.4 Deletion Requests You may request deletion of your personal information at any time by contacting us at . We will process deletion requests in accordance with applicable law, subject to our legitimate need to retain certain information as described above. *** ### 7. Your Privacy Rights Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights regardless of your jurisdiction. #### 7.1 Access and Portability Right to Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used format. Right to Data Portability: You have the right to receive your personal information in a portable format and to request that we transfer it directly to another service provider where technically feasible. To exercise these rights, please contact us at . We will respond to your request within 30 days. #### 7.2 Correction and Update Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. For information you cannot update yourself, please contact our support team. #### 7.3 Deletion and Erasure Right to Erasure: You have the right to request deletion of your personal information under certain circumstances, including: * The information is no longer necessary for the purposes for which it was collected * You withdraw consent on which processing was based * You object to processing and there are no overriding legitimate grounds * The information was unlawfully processed * Deletion is required to comply with a legal obligation Please note that we may be required to retain certain information for legal, regulatory, or operational reasons even after you request deletion. #### 7.4 Restriction and Objection Right to Restriction: You have the right to request that we restrict processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing. Right to Object: You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in emails or updating your communication preferences in your account settings. #### 7.5 Withdrawal of Consent Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal. #### 7.6 Complaints If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local supervisory authority or data protection regulator. We encourage you to contact us first so we can address your concerns directly. #### 7.7 Exercising Your Rights To exercise any of the rights described above, please contact us at: Email: \ Subject Line: Privacy Rights Request Please include sufficient details to allow us to identify you and verify your identity. We may request additional information to confirm your identity before processing your request. We will respond to verified requests within 30 days or as otherwise required by applicable law. *** ### 8. International Data Transfers TA Quant operates globally and may transfer your personal information to countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include: Standard Contractual Clauses: We use standard contractual clauses approved by relevant authorities to govern transfers of personal information. Adequacy Decisions: We rely on adequacy decisions by competent authorities that recognize certain countries as providing adequate levels of data protection. Binding Corporate Rules: For transfers within our corporate group, we implement binding corporate rules that ensure consistent protection of personal information. Consent: In some cases, we may seek your explicit consent for specific international transfers of your personal information. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your information may be transferred to and processed in countries outside these regions, including countries that may not provide the same level of data protection. We will ensure that such transfers are conducted in accordance with applicable data protection laws. *** ### 9. Children's Privacy Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at so we can take appropriate action. *** ### 10. Third-Party Services and Links Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by TA Quant. This Privacy Policy applies only to our Services and does not govern the privacy practices of third parties. Third-Party Exchanges: When you connect your cryptocurrency exchange accounts to our Services, you remain subject to the privacy policies and terms of service of those exchanges. We encourage you to review the privacy policies of any exchanges you use. Third-Party Analytics: We use third-party analytics services such as Google Analytics to understand how users interact with our Services. These services may use cookies and similar technologies to collect information about your use of our Services and other websites. You can learn more about how Google uses data by visiting [www.google.com/policies/privacy/partners/](http://www.google.com/policies/privacy/partners/). Payment Processors: Payment processing for our Services is handled by third-party payment processors. We do not directly store your full credit card information. Please review the privacy policies of our payment processors for information about how they handle your payment data. Social Media: If our Services include social media features or integrations, these features may collect information about your use of the Services and may set cookies to enable proper functionality. Your interactions with these features are governed by the privacy policies of the companies providing them. We are not responsible for the privacy practices or content of third-party websites, services, or applications. We encourage you to read the privacy policies of any third-party services you use in connection with our Services. *** ### 11. California Privacy Rights If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. #### 11.1 Right to Know You have the right to request that we disclose: * Categories of personal information we have collected about you * Categories of sources from which we collected your personal information * Business or commercial purposes for collecting your personal information * Categories of third parties with whom we share personal information * Specific pieces of personal information we have collected about you #### 11.2 Right to Delete You have the right to request deletion of personal information we have collected from you, subject to certain exceptions. #### 11.3 Right to Opt-Out You have the right to opt out of the "sale" of your personal information. TA Quant does not sell personal information as defined by the CCPA. #### 11.4 Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights, including by: * Denying goods or services * Charging different prices or rates * Providing a different level of quality of goods or services * Suggesting that you will receive a different price, rate, or quality of goods or services #### 11.5 Shine the Light Under California Civil Code Section 1798.83, California residents have the right to request information about the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes. #### 11.6 Exercising California Rights To exercise your California privacy rights, please contact us at with "California Privacy Rights" in the subject line. We will verify your identity before processing your request and will respond within 45 days. *** ### 12. European Privacy Rights (GDPR) If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR) and equivalent local laws. #### 12.1 Legal Basis for Processing We process your personal information based on the following legal grounds: Contractual Necessity: Processing is necessary to perform our contract with you and provide the Services you have requested. Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security, provided that such interests are not overridden by your rights and freedoms. Consent: In some cases, we process your personal information based on your explicit consent, which you can withdraw at any time. Legal Obligations: Processing is necessary to comply with our legal and regulatory obligations. #### 12.2 Your GDPR Rights In addition to the rights described in Section 7, you have the following rights under GDPR: Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights. Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Right to Object to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except where such processing is necessary for contract performance or authorized by law. #### 12.3 Data Protection Officer For questions about our privacy practices or to exercise your GDPR rights, you may contact our Data Protection Officer at: Email: *** ### 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by: * Posting the updated Privacy Policy on our website with a new "Last Updated" date * Sending you an email notification to the address associated with your account * Displaying a prominent notice within our Services We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes to this Privacy Policy, you must stop using the Services and close your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ta-quant-1.gitbook.io/ta-quant/website-documentations/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.