Frequently Asked Questions (FAQs)
General Questions
What is TA Quant?
TA Quant is an institutional-grade platform for crypto trading, intelligence, and amplification. We operate through three integrated products:
Terminal: Execution infrastructure with 100+ exchanges, advanced order types, and 100x performance via Rust acceleration
TA Quant: AI-driven trading strategies featuring 17 AI analyst agents and automated execution
TA Syndicate: Performance marketing with 3,000+ verified KOLs and attribution tracking
Together, these products provide professional traders, institutions, and crypto projects with the tools to execute, analyze, and amplify their market activities with measurable outcomes.
Who is TA Quant for?
We serve three primary audiences:
Professional Traders and Institutions:
Discretionary traders managing $50K-$5M portfolios
Algorithmic traders running systematic strategies
Hedge funds and prop firms ($5M-$500M AUM)
Market makers and liquidity providers
Crypto Projects, Exchanges and Protocols:
Token projects needing trading volume and liquidity
DeFi protocols launching new features
Layer 1/Layer 2 ecosystems building awareness
Exchanges running volume-based campaigns
Developers and Institutions:
Exchanges integrating our white-label solutions
Brokerages using our APIs
Prop firms licensing our technology
What makes TA Quant different from other platforms?
100x Performance Advantage:
Order book processing: 1μs vs 100μs industry standard (Rust V4 acceleration)
Backtesting: 100k+ bars/second vs 1k bars/second
OHLCV processing: 100μs vs 3ms = 30x faster
17 AI Analyst Agents:
Unique multi-agent system (Warren Buffett, Charlie Munger, crypto specialists, etc.)
Multi-LLM support: OpenAI, Anthropic, Google, Groq, DeepSeek
Visual flow builder for custom workflows
100+ Exchange Integrations:
Unified API via CCXT 4.4.100
Smart order routing across all venues
Single login, aggregated balances
Institutional Algo Orders:
First crypto platform with TWAP, VWAP, Iceberg orders
18-24 month competitive lead
Integrated Ecosystem:
Terminal ↔ TA Quant ↔ TA Syndicate
Each product amplifies the others
Data flywheel: More users → Better AI → Better strategies
Where is TA Quant based?
We operate globally with distributed infrastructure across multiple regions for low latency and high availability. Our primary infrastructure runs on AWS (multi-region) with Cloudflare CDN for DDoS protection and static assets.
Is TA Quant regulated?
We operate in compliance with applicable regulations. Terminal and TA Quant are software tools that connect to exchanges but do not custody funds or operate as brokers. TA Syndicate operates as a marketing services provider. We're working toward SOC 2 Type II certification (target: Q2 2026).
How do I get started with TA Quant?
Visit taquant.com and create an account:
Terminal: 14-day free trial (no credit card required)
TA Quant: Start with paper trading on Basic plan
TA Syndicate: Contact sales team at contact@taquant.com
Terminal Questions
What is Terminal?
Terminal is institutional-grade trading infrastructure combining:
Multi-exchange execution (100+ exchanges)
Advanced order types (TWAP, VWAP, Iceberg)
Real-time analytics with 30-50x cached indicators
Professional APIs (60+ tRPC endpoints)
Rust V4 acceleration (100x faster than competitors)
It's the Bloomberg Terminal for crypto at $299/month vs Bloomberg's $24,000/year (96% cost savings).
Which exchanges does Terminal support?
100+ exchanges via CCXT 4.4.100, including:
Binance, Binance US, Binance TR
Bybit, Bybit Testnet
OKX
KuCoin, KuCoin Futures
Kraken
Coinbase, Coinbase Pro
MEXC
Bitrue
Huobi, Huobi Pro
Gate.io
Bitfinex
Bitget
Plus 90+ more
Custom Adapters:
Bitunix
GRVT (Web3 exchange)
Complete list available in your account dashboard.
Do I need to deposit funds with Terminal?
No. Terminal does not custody your funds. You connect your existing exchange accounts via API keys. We execute trades on your behalf through your exchanges, but we never have withdrawal permissions.
Security Recommendation: Use API keys with trading and read permissions only, never withdrawal permissions.
What order types does Terminal support?
Basic Orders:
Market, Limit, Stop-Loss, Stop-Limit
Trailing Stop, Conditional Orders
Advanced Institutional Orders (First in Crypto):
TWAP (Time-Weighted Average Price): Execute large orders over 1 min - 24 hours
VWAP (Volume-Weighted Average Price): Match volume-weighted benchmark with participation rate control
Iceberg Orders: Hide total order size to prevent front-running
Basket Orders: Execute multiple orders simultaneously
OCO (One-Cancels-Other)
Bracket Orders: Combined entry with stop-loss and take-profit
Smart Order Routing:
Automatically finds best prices across all 100+ exchanges
Optimizes for execution quality and liquidity
What is the latency for order execution?
Production Performance:
Data Latency: <10ms average (99.5%+ uptime achieved)
Order Book Processing: 1μs (vs 100μs industry standard)
Order Execution: <100ms from instruction to exchange confirmation
Target SLA: 99.9% uptime for Enterprise tier
V4 Rust Acceleration Benchmarks:
Order book top-20: 1μs (100x faster)
Order book snapshot: 5μs (100x faster)
Trade dedup + buffer: 0.5μs (100x faster)
OHLCV + indicators: 100μs (30x faster)
Does Terminal offer API access?
Yes. Professional and Enterprise plans include full API access:
REST API:
60+ type-safe tRPC endpoints
Authentication via JWT (HS256 signing)
Rate limits: 100-1,000 calls/minute (tier dependent)
WebSocket API:
Real-time market data (order book, trades, klines)
Order updates and position changes
Portfolio updates
Heartbeat: Ping/pong every 30 seconds
FIX Protocol:
Coming Q2 2026 for Enterprise clients
Low-latency institutional-grade execution
Documentation: Available at docs.taquant.com
What analytics and tools are included?
Market Screeners:
250+ cryptocurrencies with trending analysis
Real-time scanning across all exchanges
Custom filters and alerts
Portfolio Analytics:
Multi-exchange aggregation
Real-time P&L tracking
8+ performance metrics: Sharpe, Sortino, Calmar, Max Drawdown, Win Rate, Profit Factor, Alpha, Beta
Technical Indicators:
30-50x cached performance (vs real-time calculation)
SMA, EMA, RSI, MACD, Bollinger Bands, ADX, ATR, Stochastic
Historical data: 5+ years retention
TradingView Integration:
Advanced charting
Custom indicators
Direct integration in Terminal
Risk Management:
VaR (Value at Risk) calculation
Real-time risk score (0-100)
Automated alerts and controls
How much does Terminal cost?
Starter Plan: $99/month
10 exchange integrations
Basic order types (market, limit, stop)
Portfolio tracking up to $100K
Community support
API access: 100 calls/minute
Spot trading only
Professional Plan: $299/month
100+ exchange integrations
Advanced orders: TWAP, VWAP, Iceberg
Futures trading: 1-125x leverage
Real-time premium data feeds
Smart order routing
Portfolio tracking up to $5M
TradingView Pro integration
V4 Rust acceleration: 100x faster
API access: 1,000 calls/minute
Priority email support (24-hour response)
Enterprise Plan: $999-$2,999/month (custom)
Unlimited exchanges (100+)
FIX protocol (Q2 2026)
White-label options
Dedicated account manager
Custom integrations
SLA: 99.9% uptime, <100ms latency
Team accounts with RBAC
Advanced risk management suite
API access: Unlimited
24/7 phone and chat support
Free Trial: 14 days, no credit card required Annual Discount: 15% off (2 months free)
What happens if an exchange goes down?
Redundancy Measures:
Smart order routing redirects to alternative exchanges
100+ exchange integrations provide redundancy
Real-time monitoring and alerts
Circuit breaker protection
For Enterprise Clients:
99.9% uptime SLA
Redundant connectivity
Failover mechanisms
Status page: status.taquant.com
Can multiple team members use the same account?
Enterprise plans include:
Multi-user access
Role-Based Access Control (RBAC)
Different permission levels: Traders, Analysts, Administrators
Audit logging
Professional plans:
Single-user license
Can upgrade for team access
TA Quant Questions
What is TA Quant?
TA Quant is an AI-powered trading intelligence platform featuring:
17 AI Analyst Agents:
Value Investors (8): Warren Buffett, Charlie Munger, Ben Graham, Michael Burry, Peter Lynch, Phil Fisher, Aswath Damodaran, Rakesh Jhunjhunwala
Growth/Momentum (2): Cathie Wood, Stanley Druckenmiller
Crypto Specialists (4): Technical, Fundamentals, Sentiment, Hybrid Analysts
Risk & Portfolio (3): Risk Manager, Portfolio Manager, Valuation Analyst
6 Market Making Strategies:
AMM Smart, Grid Trading, Scalping, Trend Following, Mean Reversion, Bulldozer
6 Algorithm Bot Templates:
DCA, Grid Bot, Trend Following, Mean Reversion, Momentum, Scalping
100k+ Bars/Second Backtesting:
Rust-accelerated engine (100x faster than competitors)
5+ years historical data
Institutional-grade performance metrics
How do the 17 AI agents work?
Multi-Agent Workflow:
Data Collection: Gather market data, on-chain metrics, news, social sentiment
Parallel Execution: All 17 agents analyze simultaneously
Individual Analysis: Each agent provides recommendation (BUY/SELL/HOLD) with reasoning
Risk Assessment: Risk Manager analyzes position sizing and stop losses
Consensus Decision: Portfolio Manager aggregates signals (weighted voting)
Execution: Final recommendation with full transparency
LLM Support:
OpenAI GPT-4
Anthropic Claude
Google Gemini
Groq
DeepSeek
Visual Flow Builder:
Drag-and-drop interface
Custom workflows
Sequential or parallel agent execution
Configurable voting rules (majority, unanimous, weighted)
Backend: Python FastAPI on port 8000, LangChain + LangGraph for orchestration
Do I need coding experience to use TA Quant?
No. TA Quant is designed as a no-code platform:
Select pre-built strategies
Configure via visual interface
Deploy with one click
Monitor performance in real-time
For Developers:
API access available
Custom strategy development (Python, Rust, JavaScript)
Built-in IDE with syntax highlighting
Version control for strategies
How are strategies verified and tested?
Rigorous Backtesting:
5+ years of historical data
100k+ bars/second processing speed (Rust acceleration)
Multiple market conditions (bull, bear, sideways)
Walk-forward optimization
Monte Carlo simulation
Performance Metrics:
Sharpe Ratio, Sortino Ratio, Calmar Ratio
Max Drawdown, Max Drawdown Duration
Win Rate, Profit Factor
Average Win, Average Loss
Total Trades, Winning Trades, Losing Trades
Volatility (annualized std dev)
VaR (Value at Risk - 95% confidence)
Beta (vs BTC benchmark), Alpha (excess return)
Transparency:
All backtest results available before deployment
No cherry-picked timeframes
Out-of-sample testing results
Can I paper trade before using real money?
Yes. Strongly recommended.
Basic Plan ($99/month):
Dedicated to paper trading
6 strategies available
2 years historical data for backtesting
Risk-free learning environment
All Plans Include:
Paper trading functionality
Real-time market data simulation
No capital at risk
Recommendation: Paper trade for at least 30 days before deploying real capital.
How do performance fees work?
Performance Fee Structure:
Pro Plan: 10% of net monthly profits Elite Plan: 15% of net monthly profits
High-Water Mark Methodology:
Only pay on NEW profits above previous peak
If you lose money, no fees until you reach new high
Transparent calculation in dashboard
Full transaction-level attribution
Example:
Starting capital: $100,000
Month 1 profit: $10,000 (balance: $110,000)
Pro fee: $1,000 (10% of $10,000)
Elite fee: $1,500 (15% of $10,000)
Month 2 loss: -$5,000 (balance: $105,000)
No performance fee (below high-water mark)
Month 3 profit: $8,000 (balance: $113,000)
Pro fee: $300 (10% of $3,000 new profit above $110,000 high-water mark)
Elite fee: $450 (15% of $3,000 new profit)
Alternative: Flat monthly pricing with no performance fees
Pro: $499/month flat
Elite: $999/month flat
What exchanges work with TA Quant?
All 100+ exchanges supported by Terminal work with TA Quant:
Same API keys
Seamless integration
Unified portfolio tracking
Strategies execute trades directly on your connected exchanges via Terminal's execution infrastructure.
Can I customize strategy parameters?
Elite Plan Users:
Customize position sizing
Set risk limits
Adjust entry/exit thresholds
Configure timing windows
Core strategy logic remains proprietary (prevents over-optimization)
Institutional Clients:
Fully custom strategy development
Work directly with our team
Custom backtesting and optimization
Dedicated infrastructure options
Custom Strategy Development:
Multi-language support: Python, Rust, JavaScript
Built-in IDE with syntax highlighting
Version control system
Strategy SDK available
What if a strategy starts losing money?
Built-In Risk Controls:
Automated stop-loss
Take-profit targets
Maximum drawdown limits
Position size limits
Concentration limits
Portfolio-Level Protection:
Override individual strategy settings
Automated trading halts at risk thresholds
Real-time risk score (0-100)
Immediate alerts via email, Telegram, WebSocket
Monitoring:
Continuous performance tracking
Notifications if strategy underperforms historical benchmarks
Full control to pause/stop any strategy anytime
Is my capital at risk?
Yes. All trading involves risk.
You can lose some or all of your invested capital
Past performance does not guarantee future results
TA Quant provides systematic tools but cannot eliminate market risk
Trade only with capital you can afford to lose
Always use appropriate risk management
Risk Management Tools Provided:
Automated stop-losses
Position sizing controls
Drawdown limits
Real-time monitoring
Performance tracking
How much capital do I need to start?
Minimum Recommendations:
$5,000: Meaningful results with single strategy
$10,000+: Better for diversification across multiple strategies
$50,000+: Optimal for full portfolio approach
Capital Requirements Vary By Strategy:
Market Making: Higher capital for liquidity provision
Scalping: Lower capital, higher frequency
Trend Following: Medium capital, longer hold times
Platform Recommendation: Our system analyzes your account size and recommends appropriate strategies based on capital requirements and risk tolerance.
TA Syndicate Questions
What is TA Syndicate?
TA Syndicate is a performance marketing platform that converts attention into measurable trading volume through:
3,000+ Verified KOLs:
Across 20+ countries
Fraud-resistant verification
Multi-platform: Twitter, YouTube, Telegram, Discord, Reddit
Full Attribution Tracking:
Impression → Click → Signup → Deposit → Trade → Volume
Real-time dashboard
Multi-touch attribution
ROI calculator
Trading Competitions:
White-label platform
Automated prize distribution
Real-time leaderboards
Narrative Liquidity Desk:
Market narrative analysis
Strategic positioning within trends
Influencer coordination
Track Record:
$5B+ monthly futures volume attributed
500M+ impressions delivered quarterly
30+ Web3 projects supported
20:1 minimum ROI target, 50:1 typical
Who should use TA Syndicate?
Ideal For:
Token projects (pre/post-launch)
Established protocols reviving activity
Exchanges running user acquisition
Layer 1/Layer 2 ecosystems
DeFi protocols launching features
NFT projects building community
Not Ideal For:
Projects with poor tokenomics (we can't fix fundamental issues)
Projects without product-market fit
Projects seeking only social media "buzz" without volume goals
How is TA Syndicate different from traditional marketing agencies?
Traditional Agencies:
Charge for outputs (posts, impressions, reach)
No outcome guarantees
No attribution tracking
Activity-based pricing
TA Syndicate:
✅ Attribution: Track every impression to trading volume
✅ Verified KOLs: 3,000+ fraud-resistant network
✅ Outcome-Based: Fees tied to results (volume-based success fees)
✅ Narrative + Execution: Position within trends + infrastructure backing
✅ Transparent Reporting: Real-time dashboard with full funnel visibility
How do you verify KOLs are authentic?
Multi-Factor Verification:
Audience Analysis:
Engagement rate patterns
Comment quality review
Follower growth trajectory
Historical Performance:
Previous campaign results
Typical conversion rates
Trading volume attribution data
Cross-Platform Verification:
Bot follower detection
Suspicious activity patterns
Engagement authenticity
Payment Structure:
Pay only after deliverables
Performance verification required
Hold-back for quality issues
Database:
Verified performance metrics per KOL
Engagement rates, conversion rates, audience demographics
Historical campaign attribution
What is attribution and how do you track it?
Attribution Process:
1. Unique Tracking:
UTM parameters per KOL/content piece
Custom referral codes
Campaign-specific landing pages
2. Exchange Integration:
Direct API integration with exchanges
Track: Signups → Deposits → Trades → Volume
Real-time data sync
3. Campaign Dashboard:
Live metrics: Impressions → Clicks → Conversions → Volume
Multi-touch attribution (credit multiple touchpoints)
Individual content piece performance
4. Transparent Reporting:
Full funnel visibility
Attribution to specific KOLs and posts
ROI calculation
Validation:
Methodology validated across 30+ Web3 projects
$5B+ in tracked trading volume
Industry-leading attribution accuracy
How much does a campaign cost?
Pricing Tiers:
Starter Campaign: $4,500-$15,000/month
10-20 Tier 2/3 KOLs
Campaign strategy and planning
Basic performance tracking
Monthly reporting
Expected: 1-3M impressions/month
Growth Campaign: $10,000-$50,000/month
20-40 KOLs (mix Tier 1 and Tier 2)
Advanced attribution tracking
Trading competition integration
Bi-weekly optimization
Dedicated account manager
Expected: 5-15M impressions, $10-50M attributed volume
Enterprise Campaign: $25,000-$75,000/month
50-100+ KOLs (heavy Tier 1)
Multi-region, multi-language
Narrative Liquidity Desk included
Real-time dashboard
Weekly optimization
Dedicated team (3-5 people)
Expected: 50M+ impressions, $200M-$1B attributed volume
Additional Fees:
KOL Management: 10-15% of KOL spend
Trading Competitions: $2,500-$10,000 setup + success fees
Narrative Desk (standalone): $5,000-$25,000/month
Performance-Based Pricing:
Success fees: 5-10% of attributed trading volume
Aligns our incentives with your outcomes
What is the Narrative Liquidity Desk?
Strategic Positioning Service that analyzes market narratives and positions your project within trending themes.
Services:
Competitive Narrative Analysis: Map existing market conversations
Trend Identification: Identify emerging themes (AI, RWA, DePIN, etc.)
Message Testing: Optimize messaging for resonance
Timing Recommendations: Launch campaigns at narrative peaks
Crisis Communication: Reputation protection and response
Thought Leadership: Position founders as industry voices
Pricing:
Standalone: $5,000-$25,000/month
Included in Enterprise campaigns
Examples of Narratives:
DeFi Summer, NFT Boom, L2 Scaling, AI Agents, Real-World Assets (RWA), Decentralized Physical Infrastructure (DePIN), GameFi, SocialFi
How long does a campaign take?
Timeline by Scope:
Small Campaigns: 30-90 days
Quick activation
Single-phase rollout
Medium Campaigns: 60-120 days
Multi-phase approach
Optimization cycles
Large Campaigns: 90+ days
Complex coordination
Sustained momentum building
Minimum Recommendation: 60 days for meaningful results
Building sustained volume requires time
Community development takes patience
Multiple touchpoints increase conversion
Rush Campaigns: Possible but may reduce effectiveness
Can you guarantee results?
What We Guarantee:
✅ Deliverables: KOL posts, impressions, competition participation
✅ Verified KOL network (no bots or fake followers)
✅ Attribution tracking and transparent reporting
✅ Minimum ROI targets: 20:1 campaign spend to attributed volume
What We Cannot Guarantee:
❌ Specific trading volume outcomes (depend on market conditions, tokenomics, product-market fit)
❌ Token price performance (market-driven)
❌ Organic community growth beyond campaign period
Our Approach:
Set realistic expectations based on historical data
Optimize campaigns continuously
Work until minimum ROI targets met (within reason)
Transparent about what's working and what's not
Track Record:
Consistent delivery of 500M+ impressions quarterly
$5B+ attributed monthly futures volume
95%+ client satisfaction
80%+ campaigns meet or exceed ROI targets
Do you work with projects on all chains?
Yes. Experience across all major blockchains:
Ethereum (EVM)
Solana
Binance Smart Chain (BSC)
Polygon
Arbitrum, Optimism, Base (L2s)
Avalanche
Cosmos ecosystem
Sui, Aptos (Move-based)
And many more
KOL Network:
Spans all major blockchain communities
Regional specialists (EVM, Solana, Cosmos, etc.)
Attribution Infrastructure:
Works cross-chain
Unified tracking across ecosystems
Technical and Security Questions
How do you protect my API keys?
Military-Grade Security:
Encryption:
AES-256 encryption at rest
TLS 1.3 for data in transit
Encrypted storage in MongoDB
Access Controls:
Role-Based Access Control (RBAC)
Strict permission management
Audit logging of all key access
Monitoring:
24/7 security monitoring
Unauthorized access alerts
Anomaly detection
Auditing:
Regular third-party security audits
Penetration testing
SOC 2 Type II target: Q2 2026
Best Practice Recommendation:
Use API keys with trading and read permissions ONLY
Never grant withdrawal permissions
Regularly rotate API keys
Monitor exchange accounts for unauthorized activity
Security Guarantee:
Even if our systems compromised, your funds stay safe on exchange
Attackers could only place trades, not withdraw assets
What happens if TA Quant gets hacked?
Incident Response Plan:
Immediate Actions:
Immediate notification to all affected users
Suspension of trading until security verified
All API keys automatically deactivated
Forensic investigation begins
Transparency:
Full public disclosure of what happened
Timeline of events
Impact assessment
Remediation steps
Post-Incident:
Independent security audit
Implementation of additional security measures
User compensation if applicable
Public report published
Fund Safety:
Your funds remain on exchange (we have no withdrawal permissions)
Worst case: Unauthorized trades placed
Your capital cannot be withdrawn by attackers
Do you have insurance?
Yes. Multiple coverage types:
Cybersecurity Insurance: Covers security incidents
Professional Liability Insurance (E&O): Covers errors and omissions
Enterprise Coverage: Additional insurance available for Enterprise clients
Coverage Includes:
Data breach response
Legal defense
Customer notification
Credit monitoring services
Regulatory defense
What is your uptime guarantee?
Current Performance:
Achieved: 99.5%+ uptime consistently
Target: 99.9% SLA by Q2 2026
SLA by Tier:
Starter/Professional (99.5% target):
~3.65 hours downtime per month allowed
Credits:
<99.5%: 5% credit per 0.1% below
<99%: 10% credit
<98%: 25% credit
<95%: 50% credit or full refund option
Enterprise (99.9% SLA):
~43 minutes downtime per month allowed
Credits per contract terms
Typically: 10% credit per 0.1% below 99.9%
Option to terminate without penalty if chronic issues
Monitoring:
Status page: status.taquant.com
Real-time system status
Historical uptime data
Incident reports
Excluded Downtime:
Scheduled maintenance (72 hours notice)
Force majeure events
Third-party exchange API failures
Issues caused by user infrastructure
What happens to my data if I close my account?
Data Deletion Timeline:
Day 0 (Cancellation):
All API keys deleted from our systems
Trading stops immediately
Account marked as cancelled
Days 1-30:
Full data access with export capability
Data preserved and accessible
Can reactivate with full restoration
Days 31-90:
Data archived and compressed
No direct access (must reactivate or request export)
One-click reactivation available
Support can provide data export upon request
Day 90+:
All personal and trading data permanently deleted
Cannot be recovered
GDPR "right to be forgotten" compliant
Anonymized analytics may be retained (no personal identifiers)
Data Export:
Available formats: JSON, CSV, Excel
Includes: Order history, trades, P&L, performance metrics, strategy configurations
Request export before cancellation recommended
Legal Retention: Some data must be retained for compliance:
Transaction records: 7 years (tax purposes)
Invoices: 7 years
Terms acceptance: Indefinitely
Fraud prevention data: 5 years
Isolated from active systems, not accessible
Do you sell my data?
No. Absolutely not.
Our Policy:
❌ We do NOT sell personal information
❌ We do NOT sell trading data
❌ We do NOT share data for third-party marketing
What We Do:
✅ Use aggregated, anonymized data for:
Platform improvements
Market research
Public reporting
AI model training (anonymized only)
✅ This data cannot identify you personally
Third-Party Sharing: Only when required:
Law enforcement (with valid legal request)
Regulatory compliance
Service providers (under strict confidentiality agreements)
Is TA Quant SOC 2 compliant?
Current Status:
Working toward SOC 2 Type II certification
Expected completion: Q2 2026
Security practices already follow SOC 2 standards
Regular Audits:
Independent security firms conduct assessments
Penetration testing quarterly
Code reviews and vulnerability scans
Enterprise Clients:
Can request current security assessment reports
Custom security requirements accommodated
Additional compliance certifications available
Compliance Roadmap:
SOC 2 Type I: Q4 2025 (audit initiated)
SOC 2 Type II: Q2 2026 (target)
ISO 27001: Q4 2026 (planned)
Pricing and Billing Questions
What payment methods do you accept?
Accepted Methods:
✅ Credit/Debit Cards: Visa, Mastercard, Amex
✅ Bank Transfers: ACH, Wire (Enterprise)
✅ Cryptocurrency: USDT, USDC, BTC, ETH
Payment Processing:
Secure third-party processors
We do NOT store payment information
PCI DSS compliant
Enterprise Terms:
Net-30 payment terms available
Purchase orders accepted
Invoice billing
Can I pay annually for a discount?
Yes. 15% discount for annual subscriptions (equivalent to 2 months free):
Terminal:
Professional: $299/mo → $3,050/year (save $538)
Starter: $99/mo → $1,009/year (save $179)
TA Quant:
Pro: $299/mo + 10% perf fee → $3,050/year + perf fee (save $538 on base)
Elite: $499/mo + 15% perf fee → $5,089/year + perf fee (save $899 on base)
Basic: $99/mo → $1,009/year (save $179)
Bundles:
Professional Bundle: $499/mo → $5,090/year (save $898)
Elite Bundle: $899/mo → $9,171/year (save $1,617)
Enterprise:
Custom annual contracts
Additional discounts available (25-30%)
What is your refund policy?
14-Day Free Trial:
Cancel within 14 days of starting trial for full refund
No credit card required for trial
Zero charges if cancelled during trial
Monthly Subscriptions:
❌ No refunds for partial months
✅ Cancel anytime, access continues through billing period
✅ Full refund if charged in error (within 7 days)
✅ Pro-rated refund if we terminate service
Annual Subscriptions:
✅ Pro-rated refund within first 30 days
❌ No refunds after 30 days
✅ Access continues through paid period
✅ Won't be charged for renewal if cancelled
Performance Fees:
❌ Non-refundable once calculated
✅ Refund if calculation error (within 7 days)
High-water mark methodology ensures fairness
TA Syndicate Campaigns:
Before launch: 100% refund (within 48 hours), 50% after strategy phase
After launch: Retainer non-refundable, unused KOL budget refundable
Success fees: Only charged on verified volume
Service Level Credits:
Automatic credits if uptime falls below SLA
See "What is your uptime guarantee?" for details
Full Policy: Available at taquant.com/refund-policy
Can I upgrade or downgrade my plan?
Upgrades:
✅ Anytime during billing period
✅ Pro-rated charge for difference
✅ Immediate access to new tier features
Downgrades:
✅ Takes effect at next billing period
✅ Keep current tier until renewal
✅ No pro-rated refund (get full value of current period)
Switching Performance Fee Models:
Can switch between performance-based and flat-rate once per year
Example: Pro $299+10% ↔ Pro $499 flat
What happens if I don't pay?
Payment Failure Timeline:
Days 1-7:
Automatic payment retry attempts
Email reminders sent
Full access continues
Days 8-14:
Account suspended (read-only)
No trading capabilities
Data remains accessible
Days 15-44:
Account deactivated
No access to platform
Data retained for recovery
Day 45+:
Account and data permanently deleted
Cannot be recovered
Outstanding fees remain due
To Reactivate:
Update payment method
Clear outstanding balance
Access restored within 24 hours
Do you offer discounts for students or non-profits?
Yes. Special pricing available:
Students:
50% discount on all subscriptions
Valid .edu email required
Proof of enrollment
Upon graduation: 3-month grace period
Non-Profit Organizations:
30% discount on all subscriptions
Registered 501(c)(3) or equivalent
Documentation required
Annual renewal required
How to Apply:
Email: support@taquant.com
Subject: "Student/Non-Profit Discount Request"
Include: Verification documents
Response: 3-5 business days
Integration and API Questions
Can I integrate TA Quant with other tools?
Yes. Comprehensive API allows integration with:
Portfolio Management:
CoinTracker
Koinly
Delta
Tax Software:
TokenTax
CryptoTrader.Tax
Accointing
Custom Applications:
Trading dashboards
Analytics platforms
Automation tools
Reporting systems
Data Formats:
JSON exports
CSV exports
Excel exports
Real-time API feeds
Documentation:
Available at docs.taquant.com
Code examples in Python, JavaScript, Go
Comprehensive API reference
WebSocket specifications
Do you offer white-label solutions?
Yes. Available for all three products:
Terminal White-Label:
Full trading terminal branded for your exchange/brokerage
Custom domain and branding
Your logo and color scheme
Setup: $50,000-$150,000
Monthly: $10,000-$30,000
TA Quant White-Label:
Strategy platform for prop firms or institutions
Custom agent configurations
Private strategy library
Setup: $75,000-$200,000
Monthly: $15,000-$50,000
TA Syndicate White-Label:
Competition platform for exchanges
Custom branding and rules
Automated prize distribution
Setup: $25,000-$75,000
Monthly: $5,000-$20,000
Included:
Setup and integration
Ongoing support
Regular updates
Custom feature development (quoted separately)
Contact: enterprise@taquant.com
What programming languages do your APIs support?
Universal Compatibility:
REST and WebSocket APIs work with ANY programming language
JSON data format (universal)
Standard HTTP/HTTPS protocols
Official SDKs:
Python (most popular for algo trading)
JavaScript/TypeScript (Node.js)
Go
Java
Community Libraries:
Ruby
PHP
C#
Rust
And more
Documentation:
Full API reference at docs.taquant.com
Code examples in multiple languages
Quickstart guides
Authentication walkthroughs
WebSocket Support:
Real-time data streaming
Order/trade updates
Portfolio changes
Market data feeds
Can I backtest my own strategies?
Yes, depending on your plan:
Elite Plan Users:
Backtest custom strategy parameters
Access 5+ years historical data
100k+ bars/second engine
All major trading pairs
Multiple timeframes
Institutional Clients:
Fully custom strategy backtesting
Custom strategy development
Proprietary algorithm testing
Dedicated infrastructure
Historical Data Available:
5+ years OHLCV data
1m, 5m, 15m, 1h, 4h, 1d timeframes
100+ exchanges
1,000+ trading pairs
Backtesting Features:
Walk-forward optimization
Monte Carlo simulation
8+ performance metrics
Slippage and commission modeling
Out-of-sample testing
Support and Training Questions
What support do you offer?
Support by Tier:
Starter Plan:
Community Discord support
Knowledge base access
Video tutorials
Documentation
Professional Plan:
Email support: 24-hour response (business days)
All Starter resources
Priority queue
Video call support (by appointment)
Enterprise Plan:
24/7 phone and chat support
Dedicated account manager
4-hour response (general), 1-hour response (urgent)
On-site training available
Custom SLAs
All Plans Include:
Comprehensive documentation at docs.taquant.com
Video tutorial library
Monthly group webinars (free)
Blog with guides and best practices
Contact:
Support: support@taquant.com
Enterprise: enterprise@taquant.com
Billing: billing@taquant.com
Do you offer training?
Yes. Multiple options:
Free Resources:
Video tutorials (50+ videos)
Documentation (comprehensive)
Monthly webinars (live Q&A)
Blog posts and guides
Group Training:
Monthly sessions for all users
Topic-focused (beginner to advanced)
Live Q&A with experts
Recordings available
Cost: Free
Private Training:
Custom training for teams
1-on-1 or group sessions
Tailored to your needs
Cost: $2,500-$10,000 per session
Onboarding (Enterprise):
Dedicated onboarding program
Team setup and configuration
Best practices training
Ongoing support
Cost: $5,000-$15,000
Topics Covered:
Platform navigation
Strategy selection and deployment
Risk management
API integration
Advanced features
Custom strategy development
Request Training: training@taquant.com
How quickly do you respond to support tickets?
Response Time SLAs:
Professional Plans:
General inquiries: 24 hours (business days)
Urgent issues: 4 hours
Critical issues: 1 hour
Enterprise Plans:
General inquiries: 4 hours
Urgent issues: 1 hour
Critical issues: 15 minutes (24/7)
Business Hours:
Monday-Friday, 9 AM - 6 PM in your timezone
Enterprise: 24/7 support for critical issues
Ticket Priority Levels:
Low: Feature requests, general questions
Medium: Non-critical issues affecting usage
High: Significant functionality impaired
Critical: Platform down, data loss, security incident
Resolution Targets:
95% of tickets resolved within 48 hours
Enterprise critical issues: <2 hours
Where can I find documentation?
Complete Documentation at docs.taquant.com:
Sections:
Getting Started Guides
Feature Documentation
API Reference (60+ endpoints)
WebSocket Documentation
Strategy Development Guides
Troubleshooting
Best Practices
Security Guidelines
Additional Resources:
Video Tutorials: YouTube channel
Blog: blog.taquant.com
Changelog: changelog.taquant.com
Status Page: status.taquant.com
GitHub: Example code and SDKs
Search Functionality:
Full-text search across all docs
Code examples
Interactive API explorer
Additional Questions
Can I use TA Quant from my country?
Available Globally except in jurisdictions where cryptocurrency trading is prohibited or where we cannot comply with local regulations.
Restricted Jurisdictions:
Countries under comprehensive US, EU, or UN sanctions
Jurisdictions where crypto trading is explicitly illegal
Regions with conflicting regulatory requirements
Current Restrictions (Subject to Change):
North Korea
Iran
Syria
Crimea region
[Check website for current list]
Verification:
Visit taquant.com/supported-countries
Contact support@taquant.com with questions
Do you have a mobile app?
Current Status:
Mobile-responsive web application (works on iOS and Android browsers)
Full functionality on tablets
Core features on mobile (monitoring, alerts, basic management)
Coming Q2 2026:
Native iOS app
Native Android app
Full trading features
Optimized mobile experience
Push notifications
Mobile Web Features:
Portfolio monitoring
Price alerts
Position management
Basic trading (limit/market orders)
Performance tracking
Best Experience:
Desktop/laptop for full trading
Mobile for monitoring and alerts
How do I stay updated on new features?
Multiple Channels:
Product Changelog:
changelog.taquant.com
Detailed feature announcements
Bug fixes and improvements
Version history
Email Newsletter:
Monthly product updates
Feature highlights
Tips and best practices
Subscribe in account settings
Social Media:
Twitter/X: @TAQuant
LinkedIn: TA Quant
Daily updates and announcements
In-App Notifications:
New feature announcements
Important updates
System status
Blog:
blog.taquant.com
In-depth feature explanations
Use cases and tutorials
Industry insights
Discord Community:
Real-time discussions
Feature requests
Community feedback
Direct team interaction
Can I refer others and earn commission?
Yes. Affiliate Program Available:
Commission Structure:
Terminal subscriptions: 20% recurring commission
TA Quant subscriptions: 15% recurring commission
TA Syndicate campaigns: 10% one-time commission
How It Works:
Apply at affiliates.taquant.com
Get approved (typically 24-48 hours)
Receive unique referral link
Share with your network
Earn commission on every paid subscription
Payment:
Monthly payouts (minimum $100)
Via PayPal, bank transfer, or crypto
Lifetime recurring commissions
No limit on earnings
Affiliate Dashboard:
Track clicks, signups, conversions
Real-time commission tracking
Marketing materials provided
Top Affiliates:
Bonus incentives for high performers
Increased commission rates (up to 30%)
Dedicated support
How do I contact sales for Enterprise needs?
Enterprise Inquiries:
Email:
enterprise@taquant.com
Response within 24 hours
Schedule Demo:
taquant.com/demo
Book directly on calendar
30-45 minute product demo
Contact Form:
Fill out Enterprise form on website
Include: Company name, use case, team size
Sales team will reach out
What to Expect:
Initial discovery call (30 min)
Custom demo tailored to your needs (45-60 min)
Trial period with dedicated support
Proposal and pricing (custom)
Contract negotiation
Onboarding and implementation
Enterprise Services:
White-label solutions
Custom development
Dedicated infrastructure
API licensing
Training and onboarding
24/7 support
What is the Technology Stack?
For Technical Users:
Frontend:
React 18.2.0 + TypeScript 5.8.3
Vite 5.0.0 (build tool)
Zustand (state), React Query (server state)
TradingView + Recharts (charting)
21 pages (19 protected + 2 public)
Backend:
Runtime: Bun (3x faster than Node.js)
Framework: Hono 4.8.7
API: tRPC 10.45.2 (60+ endpoints)
Real-time: WebSocket 8.18.3 (dual-server)
Databases: MongoDB 8.17.1, Redis 5.7.0, PostgreSQL
Exchanges: CCXT 4.4.100 (100+ integrations)
Rust Acceleration (V4):
OrderBook: 1μs processing
Trades: 0.5μs deduplication
Klines: 100μs OHLCV + indicators
Backtesting: 100k+ bars/second
N-API bindings for Node.js
AI Backend:
Python 3.11+ with FastAPI
LangChain + LangGraph (multi-agent)
OpenAI, Anthropic, Google, Groq, DeepSeek
Infrastructure:
AWS (multi-region primary)
Cloudflare CDN
99.5%+ uptime achieved
Target: 99.9% SLA
Security:
AES-256 encryption
JWT authentication
TLS 1.3
SOC 2 Type II target: Q2 2026
How does the dual-server architecture work?
Two Servers Working Together:
Server 1: WebSocket Gateway (Port 3001)
Real-time data distribution
Order book streaming
Trade feeds
Position updates
Handles 10,000+ concurrent connections
Server 2: tRPC API (Port 3002)
60+ type-safe endpoints
Trading operations
Portfolio management
Authentication (JWT)
Business logic
Why Dual-Server?
Separation of concerns: Real-time vs request-response
Better scaling: Independent scaling of WebSocket and API
Performance: Specialized optimization for each workload
Reliability: One server down doesn't affect the other
Communication:
Both servers connect to same MongoDB + Redis
Redis pub/sub for cross-server messaging
Shared state through database
What makes V4 Rust acceleration so fast?
100x Performance Improvement:
Order Book (BTreeMap-based):
V3 TypeScript: 100μs processing time
V4 Rust: 1μs processing time
100x faster
Why So Fast?
Compiled Language: Rust compiles to native machine code (vs JavaScript interpretation)
Zero-Copy Data: Efficient memory management
BTreeMap: Optimal data structure for order books
No Garbage Collection: Predictable, consistent performance
Backtesting Engine:
V3: 1,000 bars/second
V4: 100,000+ bars/second
100x faster
Real-World Impact:
Backtest 5 years data: 10 seconds vs 16+ minutes
Real-time order book: No lag even with 10,000+ orders
Strategy execution: Sub-microsecond decision-making
Technical Details:
N-API bindings connect Rust to Node.js
Zero-copy where possible
Type-safe interfaces
Seamless integration
Can I see the source code?
Proprietary Software:
Core platform is proprietary (not open source)
Critical IP: Rust acceleration, AI agents, attribution algorithms
Open Source Components:
API clients and SDKs (GitHub)
Integration examples
Community tools
Selected utilities
Enterprise Clients:
Source code escrow available
White-label includes relevant code
Custom development agreements may include source access
Security:
Regular third-party audits
Code review by security firms
Transparency through documentation
Legal and Compliance Questions
Is TA Quant a registered investment advisor?
No. TA Quant is a software and technology provider, not a registered investment advisor.
What This Means:
We provide tools and technology
We do not provide investment advice
We do not manage your funds
You are responsible for your trading decisions
Disclaimers:
All content is educational/informational only
Not financial, investment, or legal advice
Past performance doesn't guarantee future results
Trading involves risk of loss
Your Responsibility:
Consult qualified financial advisors
Understand risks before trading
Make your own investment decisions
Comply with local regulations
Do I need to report my trading activity for taxes?
Yes. You are responsible for tax compliance.
TA Quant Helps:
Export all trading history (CSV, Excel)
Transaction-level data
P&L calculations
Integration with tax software
We Do NOT:
Provide tax advice
File taxes on your behalf
Determine your tax obligations
Recommendations:
Keep detailed records
Export data regularly
Consult qualified tax professional
Use crypto tax software (TokenTax, CryptoTrader.Tax, etc.)
Tax Software Integration:
Direct export to major tax platforms
Transaction history in compatible formats
Cost basis tracking
What happens if there's a regulatory change?
Our Approach:
Proactive monitoring of global regulations
Legal counsel in key jurisdictions
Regular compliance reviews
Flexible infrastructure
If Regulations Change:
User notification (30+ days when possible)
Compliance implementation
Service adjustments if needed
Alternative solutions offered
Your Protection:
Data export always available
Reasonable transition period
No sudden service termination
Transparent communication
Geographic Flexibility:
Multi-region infrastructure
Can adapt to jurisdictional requirements
Not dependent on single country
Still Have Questions?
Contact Us
General Support:
Email: contact@taquant.com
Response: 24 hours (business days)
Last Updated: October 27, 2025 Version: 2.0 Based On: TA Quant Complete Architecture v4.0
This FAQ is updated regularly. Check back for the latest information or visit our documentation for the most current details.
Last updated