# Frequently Asked Questions (FAQs) ### General Questions #### What is TA Quant? TA Quant is an institutional-grade platform for crypto trading, intelligence, and amplification. We operate through three integrated products: * Terminal: Execution infrastructure with 100+ exchanges, advanced order types, and 100x performance via Rust acceleration * TA Quant: AI-driven trading strategies featuring 17 AI analyst agents and automated execution * TA Syndicate: Performance marketing with 3,000+ verified KOLs and attribution tracking Together, these products provide professional traders, institutions, and crypto projects with the tools to execute, analyze, and amplify their market activities with measurable outcomes. *** #### Who is TA Quant for? We serve three primary audiences: Professional Traders and Institutions: * Discretionary traders managing $50K-$5M portfolios * Algorithmic traders running systematic strategies * Hedge funds and prop firms ($5M-$500M AUM) * Market makers and liquidity providers Crypto Projects, Exchanges and Protocols: * Token projects needing trading volume and liquidity * DeFi protocols launching new features * Layer 1/Layer 2 ecosystems building awareness * Exchanges running volume-based campaigns Developers and Institutions: * Exchanges integrating our white-label solutions * Brokerages using our APIs * Prop firms licensing our technology *** #### What makes TA Quant different from other platforms? 100x Performance Advantage: * Order book processing: 1μs vs 100μs industry standard (Rust V4 acceleration) * Backtesting: 100k+ bars/second vs 1k bars/second * OHLCV processing: 100μs vs 3ms = 30x faster 17 AI Analyst Agents: * Unique multi-agent system (Warren Buffett, Charlie Munger, crypto specialists, etc.) * Multi-LLM support: OpenAI, Anthropic, Google, Groq, DeepSeek * Visual flow builder for custom workflows 100+ Exchange Integrations: * Unified API via CCXT 4.4.100 * Smart order routing across all venues * Single login, aggregated balances Institutional Algo Orders: * First crypto platform with TWAP, VWAP, Iceberg orders * 18-24 month competitive lead Integrated Ecosystem: * Terminal ↔ TA Quant ↔ TA Syndicate * Each product amplifies the others * Data flywheel: More users → Better AI → Better strategies *** #### Where is TA Quant based? We operate globally with distributed infrastructure across multiple regions for low latency and high availability. Our primary infrastructure runs on AWS (multi-region) with Cloudflare CDN for DDoS protection and static assets. *** #### Is TA Quant regulated? We operate in compliance with applicable regulations. Terminal and TA Quant are software tools that connect to exchanges but do not custody funds or operate as brokers. TA Syndicate operates as a marketing services provider. We're working toward SOC 2 Type II certification (target: Q2 2026). *** #### How do I get started with TA Quant? Visit taquant.com and create an account: * Terminal: 14-day free trial (no credit card required) * TA Quant: Start with paper trading on Basic plan * TA Syndicate: Contact sales team at *** ### Terminal Questions #### What is Terminal? Terminal is institutional-grade trading infrastructure combining: * Multi-exchange execution (100+ exchanges) * Advanced order types (TWAP, VWAP, Iceberg) * Real-time analytics with 30-50x cached indicators * Professional APIs (60+ tRPC endpoints) * Rust V4 acceleration (100x faster than competitors) It's the Bloomberg Terminal for crypto at $299/month vs Bloomberg's $24,000/year (96% cost savings). *** #### Which exchanges does Terminal support? 100+ exchanges via CCXT 4.4.100, including: * Binance, Binance US, Binance TR * Bybit, Bybit Testnet * OKX * KuCoin, KuCoin Futures * Kraken * Coinbase, Coinbase Pro * MEXC * Bitrue * Huobi, Huobi Pro * Gate.io * Bitfinex * Bitget * Plus 90+ more Custom Adapters: * Bitunix * GRVT (Web3 exchange) Complete list available in your account dashboard. *** #### Do I need to deposit funds with Terminal? No. Terminal does not custody your funds. You connect your existing exchange accounts via API keys. We execute trades on your behalf through your exchanges, but we never have withdrawal permissions. Security Recommendation: Use API keys with trading and read permissions only, never withdrawal permissions. *** #### What order types does Terminal support? Basic Orders: * Market, Limit, Stop-Loss, Stop-Limit * Trailing Stop, Conditional Orders Advanced Institutional Orders (First in Crypto): * TWAP (Time-Weighted Average Price): Execute large orders over 1 min - 24 hours * VWAP (Volume-Weighted Average Price): Match volume-weighted benchmark with participation rate control * Iceberg Orders: Hide total order size to prevent front-running * Basket Orders: Execute multiple orders simultaneously * OCO (One-Cancels-Other) * Bracket Orders: Combined entry with stop-loss and take-profit Smart Order Routing: * Automatically finds best prices across all 100+ exchanges * Optimizes for execution quality and liquidity *** #### What is the latency for order execution? Production Performance: * Data Latency: <10ms average (99.5%+ uptime achieved) * Order Book Processing: 1μs (vs 100μs industry standard) * Order Execution: <100ms from instruction to exchange confirmation * Target SLA: 99.9% uptime for Enterprise tier V4 Rust Acceleration Benchmarks: * Order book top-20: 1μs (100x faster) * Order book snapshot: 5μs (100x faster) * Trade dedup + buffer: 0.5μs (100x faster) * OHLCV + indicators: 100μs (30x faster) *** #### Does Terminal offer API access? Yes. Professional and Enterprise plans include full API access: REST API: * 60+ type-safe tRPC endpoints * Authentication via JWT (HS256 signing) * Rate limits: 100-1,000 calls/minute (tier dependent) WebSocket API: * Real-time market data (order book, trades, klines) * Order updates and position changes * Portfolio updates * Heartbeat: Ping/pong every 30 seconds FIX Protocol: * Coming Q2 2026 for Enterprise clients * Low-latency institutional-grade execution Documentation: Available at docs.taquant.com *** #### What analytics and tools are included? Market Screeners: * 250+ cryptocurrencies with trending analysis * Real-time scanning across all exchanges * Custom filters and alerts Portfolio Analytics: * Multi-exchange aggregation * Real-time P\&L tracking * 8+ performance metrics: Sharpe, Sortino, Calmar, Max Drawdown, Win Rate, Profit Factor, Alpha, Beta Technical Indicators: * 30-50x cached performance (vs real-time calculation) * SMA, EMA, RSI, MACD, Bollinger Bands, ADX, ATR, Stochastic * Historical data: 5+ years retention TradingView Integration: * Advanced charting * Custom indicators * Direct integration in Terminal Risk Management: * VaR (Value at Risk) calculation * Real-time risk score (0-100) * Automated alerts and controls *** #### How much does Terminal cost? Starter Plan: $99/month * 10 exchange integrations * Basic order types (market, limit, stop) * Portfolio tracking up to $100K * Community support * API access: 100 calls/minute * Spot trading only Professional Plan: $299/month * 100+ exchange integrations * Advanced orders: TWAP, VWAP, Iceberg * Futures trading: 1-125x leverage * Real-time premium data feeds * Smart order routing * Portfolio tracking up to $5M * TradingView Pro integration * V4 Rust acceleration: 100x faster * API access: 1,000 calls/minute * Priority email support (24-hour response) Enterprise Plan: $999-$2,999/month (custom) * Unlimited exchanges (100+) * FIX protocol (Q2 2026) * White-label options * Dedicated account manager * Custom integrations * SLA: 99.9% uptime, <100ms latency * Team accounts with RBAC * Advanced risk management suite * API access: Unlimited * 24/7 phone and chat support Free Trial: 14 days, no credit card required\ Annual Discount: 15% off (2 months free) *** #### What happens if an exchange goes down? Redundancy Measures: * Smart order routing redirects to alternative exchanges * 100+ exchange integrations provide redundancy * Real-time monitoring and alerts * Circuit breaker protection For Enterprise Clients: * 99.9% uptime SLA * Redundant connectivity * Failover mechanisms * Status page: status.taquant.com *** #### Can multiple team members use the same account? Enterprise plans include: * Multi-user access * Role-Based Access Control (RBAC) * Different permission levels: Traders, Analysts, Administrators * Audit logging Professional plans: * Single-user license * Can upgrade for team access *** ### TA Quant Questions #### What is TA Quant? TA Quant is an AI-powered trading intelligence platform featuring: 17 AI Analyst Agents: * Value Investors (8): Warren Buffett, Charlie Munger, Ben Graham, Michael Burry, Peter Lynch, Phil Fisher, Aswath Damodaran, Rakesh Jhunjhunwala * Growth/Momentum (2): Cathie Wood, Stanley Druckenmiller * Crypto Specialists (4): Technical, Fundamentals, Sentiment, Hybrid Analysts * Risk & Portfolio (3): Risk Manager, Portfolio Manager, Valuation Analyst 6 Market Making Strategies: * AMM Smart, Grid Trading, Scalping, Trend Following, Mean Reversion, Bulldozer 6 Algorithm Bot Templates: * DCA, Grid Bot, Trend Following, Mean Reversion, Momentum, Scalping 100k+ Bars/Second Backtesting: * Rust-accelerated engine (100x faster than competitors) * 5+ years historical data * Institutional-grade performance metrics *** #### How do the 17 AI agents work? Multi-Agent Workflow: 1. Data Collection: Gather market data, on-chain metrics, news, social sentiment 2. Parallel Execution: All 17 agents analyze simultaneously 3. Individual Analysis: Each agent provides recommendation (BUY/SELL/HOLD) with reasoning 4. Risk Assessment: Risk Manager analyzes position sizing and stop losses 5. Consensus Decision: Portfolio Manager aggregates signals (weighted voting) 6. Execution: Final recommendation with full transparency LLM Support: * OpenAI GPT-4 * Anthropic Claude * Google Gemini * Groq * DeepSeek Visual Flow Builder: * Drag-and-drop interface * Custom workflows * Sequential or parallel agent execution * Configurable voting rules (majority, unanimous, weighted) Backend: Python FastAPI on port 8000, LangChain + LangGraph for orchestration *** #### Do I need coding experience to use TA Quant? No. TA Quant is designed as a no-code platform: * Select pre-built strategies * Configure via visual interface * Deploy with one click * Monitor performance in real-time For Developers: * API access available * Custom strategy development (Python, Rust, JavaScript) * Built-in IDE with syntax highlighting * Version control for strategies *** #### How are strategies verified and tested? Rigorous Backtesting: * 5+ years of historical data * 100k+ bars/second processing speed (Rust acceleration) * Multiple market conditions (bull, bear, sideways) * Walk-forward optimization * Monte Carlo simulation Performance Metrics: * Sharpe Ratio, Sortino Ratio, Calmar Ratio * Max Drawdown, Max Drawdown Duration * Win Rate, Profit Factor * Average Win, Average Loss * Total Trades, Winning Trades, Losing Trades * Volatility (annualized std dev) * VaR (Value at Risk - 95% confidence) * Beta (vs BTC benchmark), Alpha (excess return) Transparency: * All backtest results available before deployment * No cherry-picked timeframes * Out-of-sample testing results *** #### Can I paper trade before using real money? Yes. Strongly recommended. Basic Plan ($99/month): * Dedicated to paper trading * 6 strategies available * 2 years historical data for backtesting * Risk-free learning environment All Plans Include: * Paper trading functionality * Real-time market data simulation * No capital at risk Recommendation: Paper trade for at least 30 days before deploying real capital. *** #### How do performance fees work? Performance Fee Structure: Pro Plan: 10% of net monthly profits Elite Plan: 15% of net monthly profits High-Water Mark Methodology: * Only pay on NEW profits above previous peak * If you lose money, no fees until you reach new high * Transparent calculation in dashboard * Full transaction-level attribution Example: * Starting capital: $100,000 * Month 1 profit: $10,000 (balance: $110,000) * Pro fee: $1,000 (10% of $10,000) * Elite fee: $1,500 (15% of $10,000) * Month 2 loss: -$5,000 (balance: $105,000) * No performance fee (below high-water mark) * Month 3 profit: $8,000 (balance: $113,000) * Pro fee: $300 (10% of $3,000 new profit above $110,000 high-water mark) * Elite fee: $450 (15% of $3,000 new profit) Alternative: Flat monthly pricing with no performance fees * Pro: $499/month flat * Elite: $999/month flat *** #### What exchanges work with TA Quant? All 100+ exchanges supported by Terminal work with TA Quant: * Same API keys * Seamless integration * Unified portfolio tracking Strategies execute trades directly on your connected exchanges via Terminal's execution infrastructure. *** #### Can I customize strategy parameters? Elite Plan Users: * Customize position sizing * Set risk limits * Adjust entry/exit thresholds * Configure timing windows * Core strategy logic remains proprietary (prevents over-optimization) Institutional Clients: * Fully custom strategy development * Work directly with our team * Custom backtesting and optimization * Dedicated infrastructure options Custom Strategy Development: * Multi-language support: Python, Rust, JavaScript * Built-in IDE with syntax highlighting * Version control system * Strategy SDK available *** #### What if a strategy starts losing money? Built-In Risk Controls: * Automated stop-loss * Take-profit targets * Maximum drawdown limits * Position size limits * Concentration limits Portfolio-Level Protection: * Override individual strategy settings * Automated trading halts at risk thresholds * Real-time risk score (0-100) * Immediate alerts via email, Telegram, WebSocket Monitoring: * Continuous performance tracking * Notifications if strategy underperforms historical benchmarks * Full control to pause/stop any strategy anytime *** #### Is my capital at risk? Yes. All trading involves risk. * You can lose some or all of your invested capital * Past performance does not guarantee future results * TA Quant provides systematic tools but cannot eliminate market risk * Trade only with capital you can afford to lose * Always use appropriate risk management Risk Management Tools Provided: * Automated stop-losses * Position sizing controls * Drawdown limits * Real-time monitoring * Performance tracking *** #### How much capital do I need to start? Minimum Recommendations: * $5,000: Meaningful results with single strategy * $10,000+: Better for diversification across multiple strategies * $50,000+: Optimal for full portfolio approach Capital Requirements Vary By Strategy: * Market Making: Higher capital for liquidity provision * Scalping: Lower capital, higher frequency * Trend Following: Medium capital, longer hold times Platform Recommendation: Our system analyzes your account size and recommends appropriate strategies based on capital requirements and risk tolerance. *** ### TA Syndicate Questions #### What is TA Syndicate? TA Syndicate is a performance marketing platform that converts attention into measurable trading volume through: 3,000+ Verified KOLs: * Across 20+ countries * Fraud-resistant verification * Multi-platform: Twitter, YouTube, Telegram, Discord, Reddit Full Attribution Tracking: * Impression → Click → Signup → Deposit → Trade → Volume * Real-time dashboard * Multi-touch attribution * ROI calculator Trading Competitions: * White-label platform * Automated prize distribution * Real-time leaderboards Narrative Liquidity Desk: * Market narrative analysis * Strategic positioning within trends * Influencer coordination Track Record: * $5B+ monthly futures volume attributed * 500M+ impressions delivered quarterly * 30+ Web3 projects supported * 20:1 minimum ROI target, 50:1 typical *** #### Who should use TA Syndicate? Ideal For: * Token projects (pre/post-launch) * Established protocols reviving activity * Exchanges running user acquisition * Layer 1/Layer 2 ecosystems * DeFi protocols launching features * NFT projects building community Not Ideal For: * Projects with poor tokenomics (we can't fix fundamental issues) * Projects without product-market fit * Projects seeking only social media "buzz" without volume goals *** #### How is TA Syndicate different from traditional marketing agencies? Traditional Agencies: * Charge for outputs (posts, impressions, reach) * No outcome guarantees * No attribution tracking * Activity-based pricing TA Syndicate: * ✅ Attribution: Track every impression to trading volume * ✅ Verified KOLs: 3,000+ fraud-resistant network * ✅ Outcome-Based: Fees tied to results (volume-based success fees) * ✅ Narrative + Execution: Position within trends + infrastructure backing * ✅ Transparent Reporting: Real-time dashboard with full funnel visibility *** #### How do you verify KOLs are authentic? Multi-Factor Verification: 1. Audience Analysis:\
2. Engagement rate patterns 3. Comment quality review 4. Follower growth trajectory 5. Historical Performance:\
6. Previous campaign results 7. Typical conversion rates 8. Trading volume attribution data 9. Cross-Platform Verification:\
10. Bot follower detection 11. Suspicious activity patterns 12. Engagement authenticity 13. Payment Structure:\
14. Pay only after deliverables 15. Performance verification required 16. Hold-back for quality issues Database: * Verified performance metrics per KOL * Engagement rates, conversion rates, audience demographics * Historical campaign attribution *** #### What is attribution and how do you track it? Attribution Process: 1\. Unique Tracking: * UTM parameters per KOL/content piece * Custom referral codes * Campaign-specific landing pages 2\. Exchange Integration: * Direct API integration with exchanges * Track: Signups → Deposits → Trades → Volume * Real-time data sync 3\. Campaign Dashboard: * Live metrics: Impressions → Clicks → Conversions → Volume * Multi-touch attribution (credit multiple touchpoints) * Individual content piece performance 4\. Transparent Reporting: * Full funnel visibility * Attribution to specific KOLs and posts * ROI calculation Validation: * Methodology validated across 30+ Web3 projects * $5B+ in tracked trading volume * Industry-leading attribution accuracy *** #### How much does a campaign cost? Pricing Tiers: Starter Campaign: $4,500-$15,000/month * 10-20 Tier 2/3 KOLs * Campaign strategy and planning * Basic performance tracking * Monthly reporting * Expected: 1-3M impressions/month Growth Campaign: $10,000-$50,000/month * 20-40 KOLs (mix Tier 1 and Tier 2) * Advanced attribution tracking * Trading competition integration * Bi-weekly optimization * Dedicated account manager * Expected: 5-15M impressions, $10-50M attributed volume Enterprise Campaign: $25,000-$75,000/month * 50-100+ KOLs (heavy Tier 1) * Multi-region, multi-language * Narrative Liquidity Desk included * Real-time dashboard * Weekly optimization * Dedicated team (3-5 people) * Expected: 50M+ impressions, $200M-$1B attributed volume Additional Fees: * KOL Management: 10-15% of KOL spend * Trading Competitions: $2,500-$10,000 setup + success fees * Narrative Desk (standalone): $5,000-$25,000/month Performance-Based Pricing: * Success fees: 5-10% of attributed trading volume * Aligns our incentives with your outcomes *** #### What is the Narrative Liquidity Desk? Strategic Positioning Service that analyzes market narratives and positions your project within trending themes. Services: * Competitive Narrative Analysis: Map existing market conversations * Trend Identification: Identify emerging themes (AI, RWA, DePIN, etc.) * Message Testing: Optimize messaging for resonance * Timing Recommendations: Launch campaigns at narrative peaks * Crisis Communication: Reputation protection and response * Thought Leadership: Position founders as industry voices Pricing: * Standalone: $5,000-$25,000/month * Included in Enterprise campaigns Examples of Narratives: * DeFi Summer, NFT Boom, L2 Scaling, AI Agents, Real-World Assets (RWA), Decentralized Physical Infrastructure (DePIN), GameFi, SocialFi *** #### How long does a campaign take? Timeline by Scope: Small Campaigns: 30-90 days * Quick activation * Single-phase rollout Medium Campaigns: 60-120 days * Multi-phase approach * Optimization cycles Large Campaigns: 90+ days * Complex coordination * Sustained momentum building Minimum Recommendation: 60 days for meaningful results * Building sustained volume requires time * Community development takes patience * Multiple touchpoints increase conversion Rush Campaigns: Possible but may reduce effectiveness *** #### Can you guarantee results? What We Guarantee: * ✅ Deliverables: KOL posts, impressions, competition participation * ✅ Verified KOL network (no bots or fake followers) * ✅ Attribution tracking and transparent reporting * ✅ Minimum ROI targets: 20:1 campaign spend to attributed volume What We Cannot Guarantee: * ❌ Specific trading volume outcomes (depend on market conditions, tokenomics, product-market fit) * ❌ Token price performance (market-driven) * ❌ Organic community growth beyond campaign period Our Approach: * Set realistic expectations based on historical data * Optimize campaigns continuously * Work until minimum ROI targets met (within reason) * Transparent about what's working and what's not Track Record: * Consistent delivery of 500M+ impressions quarterly * $5B+ attributed monthly futures volume * 95%+ client satisfaction * 80%+ campaigns meet or exceed ROI targets *** #### Do you work with projects on all chains? Yes. Experience across all major blockchains: * Ethereum (EVM) * Solana * Binance Smart Chain (BSC) * Polygon * Arbitrum, Optimism, Base (L2s) * Avalanche * Cosmos ecosystem * Sui, Aptos (Move-based) * And many more KOL Network: * Spans all major blockchain communities * Regional specialists (EVM, Solana, Cosmos, etc.) Attribution Infrastructure: * Works cross-chain * Unified tracking across ecosystems *** ### Technical and Security Questions #### How do you protect my API keys? Military-Grade Security: Encryption: * AES-256 encryption at rest * TLS 1.3 for data in transit * Encrypted storage in MongoDB Access Controls: * Role-Based Access Control (RBAC) * Strict permission management * Audit logging of all key access Monitoring: * 24/7 security monitoring * Unauthorized access alerts * Anomaly detection Auditing: * Regular third-party security audits * Penetration testing * SOC 2 Type II target: Q2 2026 Best Practice Recommendation: * Use API keys with trading and read permissions ONLY * Never grant withdrawal permissions * Regularly rotate API keys * Monitor exchange accounts for unauthorized activity Security Guarantee: * Even if our systems compromised, your funds stay safe on exchange * Attackers could only place trades, not withdraw assets *** #### What happens if TA Quant gets hacked? Incident Response Plan: Immediate Actions: 1. Immediate notification to all affected users 2. Suspension of trading until security verified 3. All API keys automatically deactivated 4. Forensic investigation begins Transparency: * Full public disclosure of what happened * Timeline of events * Impact assessment * Remediation steps Post-Incident: * Independent security audit * Implementation of additional security measures * User compensation if applicable * Public report published Fund Safety: * Your funds remain on exchange (we have no withdrawal permissions) * Worst case: Unauthorized trades placed * Your capital cannot be withdrawn by attackers *** #### Do you have insurance? Yes. Multiple coverage types: * Cybersecurity Insurance: Covers security incidents * Professional Liability Insurance (E\&O): Covers errors and omissions * Enterprise Coverage: Additional insurance available for Enterprise clients Coverage Includes: * Data breach response * Legal defense * Customer notification * Credit monitoring services * Regulatory defense *** #### What is your uptime guarantee? Current Performance: * Achieved: 99.5%+ uptime consistently * Target: 99.9% SLA by Q2 2026 SLA by Tier: Starter/Professional (99.5% target): * \~3.65 hours downtime per month allowed * Credits: * <99.5%: 5% credit per 0.1% below * <99%: 10% credit * <98%: 25% credit * <95%: 50% credit or full refund option Enterprise (99.9% SLA): * \~43 minutes downtime per month allowed * Credits per contract terms * Typically: 10% credit per 0.1% below 99.9% * Option to terminate without penalty if chronic issues Monitoring: * Status page: status.taquant.com * Real-time system status * Historical uptime data * Incident reports Excluded Downtime: * Scheduled maintenance (72 hours notice) * Force majeure events * Third-party exchange API failures * Issues caused by user infrastructure *** #### What happens to my data if I close my account? Data Deletion Timeline: Day 0 (Cancellation): * All API keys deleted from our systems * Trading stops immediately * Account marked as cancelled Days 1-30: * Full data access with export capability * Data preserved and accessible * Can reactivate with full restoration Days 31-90: * Data archived and compressed * No direct access (must reactivate or request export) * One-click reactivation available * Support can provide data export upon request Day 90+: * All personal and trading data permanently deleted * Cannot be recovered * GDPR "right to be forgotten" compliant * Anonymized analytics may be retained (no personal identifiers) Data Export: * Available formats: JSON, CSV, Excel * Includes: Order history, trades, P\&L, performance metrics, strategy configurations * Request export before cancellation recommended Legal Retention: Some data must be retained for compliance: * Transaction records: 7 years (tax purposes) * Invoices: 7 years * Terms acceptance: Indefinitely * Fraud prevention data: 5 years * Isolated from active systems, not accessible *** #### Do you sell my data? No. Absolutely not. Our Policy: * ❌ We do NOT sell personal information * ❌ We do NOT sell trading data * ❌ We do NOT share data for third-party marketing What We Do: * ✅ Use aggregated, anonymized data for: * Platform improvements * Market research * Public reporting * AI model training (anonymized only) * ✅ This data cannot identify you personally Third-Party Sharing: Only when required: * Law enforcement (with valid legal request) * Regulatory compliance * Service providers (under strict confidentiality agreements) *** #### Is TA Quant SOC 2 compliant? Current Status: * Working toward SOC 2 Type II certification * Expected completion: Q2 2026 * Security practices already follow SOC 2 standards Regular Audits: * Independent security firms conduct assessments * Penetration testing quarterly * Code reviews and vulnerability scans Enterprise Clients: * Can request current security assessment reports * Custom security requirements accommodated * Additional compliance certifications available Compliance Roadmap: * SOC 2 Type I: Q4 2025 (audit initiated) * SOC 2 Type II: Q2 2026 (target) * ISO 27001: Q4 2026 (planned) *** ### Pricing and Billing Questions #### What payment methods do you accept? Accepted Methods: * ✅ Credit/Debit Cards: Visa, Mastercard, Amex * ✅ Bank Transfers: ACH, Wire (Enterprise) * ✅ Cryptocurrency: USDT, USDC, BTC, ETH Payment Processing: * Secure third-party processors * We do NOT store payment information * PCI DSS compliant Enterprise Terms: * Net-30 payment terms available * Purchase orders accepted * Invoice billing *** #### Can I pay annually for a discount? Yes. 15% discount for annual subscriptions (equivalent to 2 months free): Terminal: * Professional: $299/mo → $3,050/year (save $538) * Starter: $99/mo → $1,009/year (save $179) TA Quant: * Pro: $299/mo + 10% perf fee → $3,050/year + perf fee (save $538 on base) * Elite: $499/mo + 15% perf fee → $5,089/year + perf fee (save $899 on base) * Basic: $99/mo → $1,009/year (save $179) Bundles: * Professional Bundle: $499/mo → $5,090/year (save $898) * Elite Bundle: $899/mo → $9,171/year (save $1,617) Enterprise: * Custom annual contracts * Additional discounts available (25-30%) *** #### What is your refund policy? 14-Day Free Trial: * Cancel within 14 days of starting trial for full refund * No credit card required for trial * Zero charges if cancelled during trial Monthly Subscriptions: * ❌ No refunds for partial months * ✅ Cancel anytime, access continues through billing period * ✅ Full refund if charged in error (within 7 days) * ✅ Pro-rated refund if we terminate service Annual Subscriptions: * ✅ Pro-rated refund within first 30 days * ❌ No refunds after 30 days * ✅ Access continues through paid period * ✅ Won't be charged for renewal if cancelled Performance Fees: * ❌ Non-refundable once calculated * ✅ Refund if calculation error (within 7 days) * High-water mark methodology ensures fairness TA Syndicate Campaigns: * Before launch: 100% refund (within 48 hours), 50% after strategy phase * After launch: Retainer non-refundable, unused KOL budget refundable * Success fees: Only charged on verified volume Service Level Credits: * Automatic credits if uptime falls below SLA * See "What is your uptime guarantee?" for details Full Policy: Available at taquant.com/refund-policy *** #### Can I upgrade or downgrade my plan? Upgrades: * ✅ Anytime during billing period * ✅ Pro-rated charge for difference * ✅ Immediate access to new tier features Downgrades: * ✅ Takes effect at next billing period * ✅ Keep current tier until renewal * ✅ No pro-rated refund (get full value of current period) Switching Performance Fee Models: * Can switch between performance-based and flat-rate once per year * Example: Pro $299+10% ↔ Pro $499 flat *** #### What happens if I don't pay? Payment Failure Timeline: Days 1-7: * Automatic payment retry attempts * Email reminders sent * Full access continues Days 8-14: * Account suspended (read-only) * No trading capabilities * Data remains accessible Days 15-44: * Account deactivated * No access to platform * Data retained for recovery Day 45+: * Account and data permanently deleted * Cannot be recovered * Outstanding fees remain due To Reactivate: * Update payment method * Clear outstanding balance * Access restored within 24 hours *** #### Do you offer discounts for students or non-profits? Yes. Special pricing available: Students: * 50% discount on all subscriptions * Valid .edu email required * Proof of enrollment * Upon graduation: 3-month grace period Non-Profit Organizations: * 30% discount on all subscriptions * Registered 501(c)(3) or equivalent * Documentation required * Annual renewal required How to Apply: * Email: * Subject: "Student/Non-Profit Discount Request" * Include: Verification documents * Response: 3-5 business days *** ### Integration and API Questions #### Can I integrate TA Quant with other tools? Yes. Comprehensive API allows integration with: Portfolio Management: * CoinTracker * Koinly * Delta Tax Software: * TokenTax * CryptoTrader.Tax * Accointing Custom Applications: * Trading dashboards * Analytics platforms * Automation tools * Reporting systems Data Formats: * JSON exports * CSV exports * Excel exports * Real-time API feeds Documentation: * Available at docs.taquant.com * Code examples in Python, JavaScript, Go * Comprehensive API reference * WebSocket specifications *** #### Do you offer white-label solutions? Yes. Available for all three products: Terminal White-Label: * Full trading terminal branded for your exchange/brokerage * Custom domain and branding * Your logo and color scheme * Setup: $50,000-$150,000 * Monthly: $10,000-$30,000 TA Quant White-Label: * Strategy platform for prop firms or institutions * Custom agent configurations * Private strategy library * Setup: $75,000-$200,000 * Monthly: $15,000-$50,000 TA Syndicate White-Label: * Competition platform for exchanges * Custom branding and rules * Automated prize distribution * Setup: $25,000-$75,000 * Monthly: $5,000-$20,000 Included: * Setup and integration * Ongoing support * Regular updates * Custom feature development (quoted separately) Contact: *** #### What programming languages do your APIs support? Universal Compatibility: * REST and WebSocket APIs work with ANY programming language * JSON data format (universal) * Standard HTTP/HTTPS protocols Official SDKs: * Python (most popular for algo trading) * JavaScript/TypeScript (Node.js) * Go * Java Community Libraries: * Ruby * PHP * C# * Rust * And more Documentation: * Full API reference at docs.taquant.com * Code examples in multiple languages * Quickstart guides * Authentication walkthroughs WebSocket Support: * Real-time data streaming * Order/trade updates * Portfolio changes * Market data feeds *** #### Can I backtest my own strategies? Yes, depending on your plan: Elite Plan Users: * Backtest custom strategy parameters * Access 5+ years historical data * 100k+ bars/second engine * All major trading pairs * Multiple timeframes Institutional Clients: * Fully custom strategy backtesting * Custom strategy development * Proprietary algorithm testing * Dedicated infrastructure Historical Data Available: * 5+ years OHLCV data * 1m, 5m, 15m, 1h, 4h, 1d timeframes * 100+ exchanges * 1,000+ trading pairs Backtesting Features: * Walk-forward optimization * Monte Carlo simulation * 8+ performance metrics * Slippage and commission modeling * Out-of-sample testing *** ### Support and Training Questions #### What support do you offer? Support by Tier: Starter Plan: * Community Discord support * Knowledge base access * Video tutorials * Documentation Professional Plan: * Email support: 24-hour response (business days) * All Starter resources * Priority queue * Video call support (by appointment) Enterprise Plan: * 24/7 phone and chat support * Dedicated account manager * 4-hour response (general), 1-hour response (urgent) * On-site training available * Custom SLAs All Plans Include: * Comprehensive documentation at docs.taquant.com * Video tutorial library * Monthly group webinars (free) * Blog with guides and best practices Contact: * Support: * Enterprise: * Billing: *** #### Do you offer training? Yes. Multiple options: Free Resources: * Video tutorials (50+ videos) * Documentation (comprehensive) * Monthly webinars (live Q\&A) * Blog posts and guides Group Training: * Monthly sessions for all users * Topic-focused (beginner to advanced) * Live Q\&A with experts * Recordings available * Cost: Free Private Training: * Custom training for teams * 1-on-1 or group sessions * Tailored to your needs * Cost: $2,500-$10,000 per session Onboarding (Enterprise): * Dedicated onboarding program * Team setup and configuration * Best practices training * Ongoing support * Cost: $5,000-$15,000 Topics Covered: * Platform navigation * Strategy selection and deployment * Risk management * API integration * Advanced features * Custom strategy development Request Training: *** #### How quickly do you respond to support tickets? Response Time SLAs: Professional Plans: * General inquiries: 24 hours (business days) * Urgent issues: 4 hours * Critical issues: 1 hour Enterprise Plans: * General inquiries: 4 hours * Urgent issues: 1 hour * Critical issues: 15 minutes (24/7) Business Hours: * Monday-Friday, 9 AM - 6 PM in your timezone * Enterprise: 24/7 support for critical issues Ticket Priority Levels: * Low: Feature requests, general questions * Medium: Non-critical issues affecting usage * High: Significant functionality impaired * Critical: Platform down, data loss, security incident Resolution Targets: * 95% of tickets resolved within 48 hours * Enterprise critical issues: <2 hours *** #### Where can I find documentation? Complete Documentation at docs.taquant.com: Sections: * Getting Started Guides * Feature Documentation * API Reference (60+ endpoints) * WebSocket Documentation * Strategy Development Guides * Troubleshooting * Best Practices * Security Guidelines Additional Resources: * Video Tutorials: YouTube channel * Blog: blog.taquant.com * Changelog: changelog.taquant.com * Status Page: status.taquant.com * GitHub: Example code and SDKs Search Functionality: * Full-text search across all docs * Code examples * Interactive API explorer *** ### Additional Questions #### Can I use TA Quant from my country? Available Globally except in jurisdictions where cryptocurrency trading is prohibited or where we cannot comply with local regulations. Restricted Jurisdictions: * Countries under comprehensive US, EU, or UN sanctions * Jurisdictions where crypto trading is explicitly illegal * Regions with conflicting regulatory requirements Current Restrictions (Subject to Change): * North Korea * Iran * Syria * Crimea region * \[Check website for current list] Verification: * Visit taquant.com/supported-countries * Contact with questions *** #### Do you have a mobile app? Current Status: * Mobile-responsive web application (works on iOS and Android browsers) * Full functionality on tablets * Core features on mobile (monitoring, alerts, basic management) Coming Q2 2026: * Native iOS app * Native Android app * Full trading features * Optimized mobile experience * Push notifications Mobile Web Features: * Portfolio monitoring * Price alerts * Position management * Basic trading (limit/market orders) * Performance tracking Best Experience: * Desktop/laptop for full trading * Mobile for monitoring and alerts *** #### How do I stay updated on new features? Multiple Channels: Product Changelog: * changelog.taquant.com * Detailed feature announcements * Bug fixes and improvements * Version history Email Newsletter: * Monthly product updates * Feature highlights * Tips and best practices * Subscribe in account settings Social Media: * Twitter/X: @TAQuant * LinkedIn: TA Quant * Daily updates and announcements In-App Notifications: * New feature announcements * Important updates * System status Blog: * blog.taquant.com * In-depth feature explanations * Use cases and tutorials * Industry insights Discord Community: * Real-time discussions * Feature requests * Community feedback * Direct team interaction *** #### Can I refer others and earn commission? Yes. Affiliate Program Available: Commission Structure: * Terminal subscriptions: 20% recurring commission * TA Quant subscriptions: 15% recurring commission * TA Syndicate campaigns: 10% one-time commission How It Works: 1. Apply at affiliates.taquant.com 2. Get approved (typically 24-48 hours) 3. Receive unique referral link 4. Share with your network 5. Earn commission on every paid subscription Payment: * Monthly payouts (minimum $100) * Via PayPal, bank transfer, or crypto * Lifetime recurring commissions * No limit on earnings Affiliate Dashboard: * Track clicks, signups, conversions * Real-time commission tracking * Marketing materials provided Top Affiliates: * Bonus incentives for high performers * Increased commission rates (up to 30%) * Dedicated support *** #### How do I contact sales for Enterprise needs? Enterprise Inquiries: Email: * * Response within 24 hours Schedule Demo: * taquant.com/demo * Book directly on calendar * 30-45 minute product demo Contact Form: * Fill out Enterprise form on website * Include: Company name, use case, team size * Sales team will reach out What to Expect: 1. Initial discovery call (30 min) 2. Custom demo tailored to your needs (45-60 min) 3. Trial period with dedicated support 4. Proposal and pricing (custom) 5. Contract negotiation 6. Onboarding and implementation Enterprise Services: * White-label solutions * Custom development * Dedicated infrastructure * API licensing * Training and onboarding * 24/7 support *** #### What is the Technology Stack? For Technical Users: Frontend: * React 18.2.0 + TypeScript 5.8.3 * Vite 5.0.0 (build tool) * Zustand (state), React Query (server state) * TradingView + Recharts (charting) * 21 pages (19 protected + 2 public) Backend: * Runtime: Bun (3x faster than Node.js) * Framework: Hono 4.8.7 * API: tRPC 10.45.2 (60+ endpoints) * Real-time: WebSocket 8.18.3 (dual-server) * Databases: MongoDB 8.17.1, Redis 5.7.0, PostgreSQL * Exchanges: CCXT 4.4.100 (100+ integrations) Rust Acceleration (V4): * OrderBook: 1μs processing * Trades: 0.5μs deduplication * Klines: 100μs OHLCV + indicators * Backtesting: 100k+ bars/second * N-API bindings for Node.js AI Backend: * Python 3.11+ with FastAPI * LangChain + LangGraph (multi-agent) * OpenAI, Anthropic, Google, Groq, DeepSeek Infrastructure: * AWS (multi-region primary) * Cloudflare CDN * 99.5%+ uptime achieved * Target: 99.9% SLA Security: * AES-256 encryption * JWT authentication * TLS 1.3 * SOC 2 Type II target: Q2 2026 *** #### How does the dual-server architecture work? Two Servers Working Together: Server 1: WebSocket Gateway (Port 3001) * Real-time data distribution * Order book streaming * Trade feeds * Position updates * Handles 10,000+ concurrent connections Server 2: tRPC API (Port 3002) * 60+ type-safe endpoints * Trading operations * Portfolio management * Authentication (JWT) * Business logic Why Dual-Server? * Separation of concerns: Real-time vs request-response * Better scaling: Independent scaling of WebSocket and API * Performance: Specialized optimization for each workload * Reliability: One server down doesn't affect the other Communication: * Both servers connect to same MongoDB + Redis * Redis pub/sub for cross-server messaging * Shared state through database *** #### What makes V4 Rust acceleration so fast? 100x Performance Improvement: Order Book (BTreeMap-based): * V3 TypeScript: 100μs processing time * V4 Rust: 1μs processing time * 100x faster Why So Fast? * Compiled Language: Rust compiles to native machine code (vs JavaScript interpretation) * Zero-Copy Data: Efficient memory management * BTreeMap: Optimal data structure for order books * No Garbage Collection: Predictable, consistent performance Backtesting Engine: * V3: 1,000 bars/second * V4: 100,000+ bars/second * 100x faster Real-World Impact: * Backtest 5 years data: 10 seconds vs 16+ minutes * Real-time order book: No lag even with 10,000+ orders * Strategy execution: Sub-microsecond decision-making Technical Details: * N-API bindings connect Rust to Node.js * Zero-copy where possible * Type-safe interfaces * Seamless integration *** #### Can I see the source code? Proprietary Software: * Core platform is proprietary (not open source) * Critical IP: Rust acceleration, AI agents, attribution algorithms Open Source Components: * API clients and SDKs (GitHub) * Integration examples * Community tools * Selected utilities Enterprise Clients: * Source code escrow available * White-label includes relevant code * Custom development agreements may include source access Security: * Regular third-party audits * Code review by security firms * Transparency through documentation *** ### Legal and Compliance Questions #### Is TA Quant a registered investment advisor? No. TA Quant is a software and technology provider, not a registered investment advisor. What This Means: * We provide tools and technology * We do not provide investment advice * We do not manage your funds * You are responsible for your trading decisions Disclaimers: * All content is educational/informational only * Not financial, investment, or legal advice * Past performance doesn't guarantee future results * Trading involves risk of loss Your Responsibility: * Consult qualified financial advisors * Understand risks before trading * Make your own investment decisions * Comply with local regulations *** #### Do I need to report my trading activity for taxes? Yes. You are responsible for tax compliance. TA Quant Helps: * Export all trading history (CSV, Excel) * Transaction-level data * P\&L calculations * Integration with tax software We Do NOT: * Provide tax advice * File taxes on your behalf * Determine your tax obligations Recommendations: * Keep detailed records * Export data regularly * Consult qualified tax professional * Use crypto tax software (TokenTax, CryptoTrader.Tax, etc.) Tax Software Integration: * Direct export to major tax platforms * Transaction history in compatible formats * Cost basis tracking *** #### What happens if there's a regulatory change? Our Approach: * Proactive monitoring of global regulations * Legal counsel in key jurisdictions * Regular compliance reviews * Flexible infrastructure If Regulations Change: * User notification (30+ days when possible) * Compliance implementation * Service adjustments if needed * Alternative solutions offered Your Protection: * Data export always available * Reasonable transition period * No sudden service termination * Transparent communication Geographic Flexibility: * Multi-region infrastructure * Can adapt to jurisdictional requirements * Not dependent on single country *** ### Still Have Questions? #### Contact Us General Support: * Email: * Response: 24 hours (business days) *** Last Updated: October 27, 2025\ Version: 2.0\ Based On: TA Quant Complete Architecture v4.0 This FAQ is updated regularly. Check back for the latest information or visit our documentation for the most current details. \